Products being promoted on FB.
In the not too distant past, book promotions were prevalent and then disappeared. Other products are now being promoted on a regular basis. There was a particular product, a back brace that is designed for posture and to protect the back. Since I have back problems, it looked appealing, showing a reasonable price and free shipping. I placed an order giving my US Bank America CC. I waited about two weeks and not having received the product, I sent an inquiry via email. They responded saying that they had no record of the order. In the meanwhile, I received my CC Statement with the charge on the statement. Just prior to the due date, I called Bank America to dispute the charge. The 800-telephone number does not work for calls outside the US and I was so informed that I would be charged for the call at regular rates. The first response recording asked what it pertained to and to press one or two if applicable, or stay on the line saying that “all operators are busy now, stay on the line and the next available operator will assist you.” Once I got an operator and went through the verification process as to my identity, I finally explained the situation, contesting the charge. I didn’t’ want to be given a late charge on my account and thus the reason for the call. The operator wanted to know if I inquired about the delivery with the supplier and I told them that they said that they had no record of the order. Why then was my Card charged if they had no record of the order? I was told that the charge would be placed in dispute and that there would not be any late charge. I was further advised that they would respond with three working days concerning the matter. I received an email with Bank America’s web address where the pending action could be read, I did that and it said that the matter was resolved.
I would still like the item originally ordered and have seen it advertised again on FB. I am reluctant to order anything over the I-Net giving my CC information. When I want to order a book, I call my local book store and they order it for me. I suspect that in the case of the product order mentioned above, they may have cancelled the order themselves when seeing the foreign delivery address. There was no indication of any restriction as to the area(s) of delivery. I did a search for a similar back brace apparatus and all of the responses are I-Net addresses. Apparently not available in stores. The hassle involved in correcting an order or filing a complaint is time-consuming along with much irritation. I’m becoming more anti-technology especially where human contact is being replaced with robotic devices.
Anyone with similar experiences?